Questions about orders, shipping, or returns
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At SleekCore, we are committed to your satisfaction. If you are not completely satisfied with your purchase, we are here to help.
Customers may request returns within 30 days of delivery. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please note that the 30-day period begins from the date of delivery, not the date of purchase.
To qualify for a return, products must meet the following criteria:
Products that do not meet these requirements may not be eligible for return or refund.
To initiate a return, please contact our customer support team with the following information:
Our team will review your request and provide you with return instructions within 1-2 business days.
Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days. The exact timing may vary depending on your financial institution.
Please note that shipping costs are non-refundable unless the order arrived damaged or incorrect.
If you receive a damaged or incorrect product, please contact our support team within 48 hours of delivery.
To expedite the process, please include:
We will arrange for a replacement or full refund, including shipping costs, at no additional charge to you.
Original shipping costs are non-refundable unless the product arrived damaged or the order was incorrect due to an error on our part.
Customers are responsible for return shipping costs unless otherwise specified. We recommend using a trackable shipping service to ensure your return reaches us safely.
At SleekCore, we are committed to delivering your wellness products with precision and care. Please review our shipping guidelines below.
All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Delivery within the United States typically takes 5–10 business days from the date of shipment. Please note that shipping times are estimates and not guaranteed. Factors such as carrier delays, weather conditions, or high-volume periods may affect delivery timelines. We appreciate your patience and understanding.
Once your order has been shipped, you will receive a confirmation email containing your tracking number and a link to track your package. Please allow 24–48 hours for tracking information to become active in the carrier's system. If you have not received tracking information within 3 business days of your order confirmation, please contact our support team.
It is the customer's responsibility to ensure that the shipping address provided at checkout is accurate and complete. SleekCore is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If your package is returned to us due to an incorrect address, we will contact you to arrange reshipment, which may incur additional shipping fees.
If your package appears to be lost or significantly delayed beyond the estimated delivery window, please contact our customer support team immediately. We will work with the shipping carrier to investigate the issue and locate your package. In cases where a package is confirmed lost, we will work with you to arrange a replacement or refund as appropriate.
If your order arrives damaged, please report the issue to our support team within 48 hours of delivery. Include photographs of the damaged product and packaging in your report. This documentation is essential for filing claims with the shipping carrier and processing replacements. We stand behind the quality of our products and will work swiftly to resolve any damage-related issues.
Please read these Terms of Service carefully before using our website or purchasing our products. By accessing or using SleekCore services, you agree to be bound by these terms.
By accessing and using the SleekCore website, you agree to use our services lawfully and in accordance with these Terms of Service. You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website. Unauthorized use may give rise to a claim for damages and/or be a criminal offense.
All SleekCore products are cosmetic in nature and are designed to support skin health and appearance. Results may vary based on individual skin type, condition, and usage. We make no medical claims regarding our products. Product descriptions, ingredients, and usage instructions are provided for informational purposes. Always perform a patch test before full application and discontinue use if irritation occurs.
All orders placed through our website are subject to product availability and verification. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product information, or suspected fraudulent activity. Payment must be received in full before orders are processed. We accept major credit cards and other payment methods as indicated at checkout.
SleekCore reserves the right to modify product prices, promotional offers, and discounts at any time without prior notice. Prices displayed on our website are subject to change and may not reflect the most current pricing. Promotional codes and special offers are subject to specific terms and conditions and may be modified or discontinued at our discretion.
All content on the SleekCore website, including but not limited to text, graphics, logos, images, product descriptions, and software, is the property of SleekCore and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content without our express written permission.
To the fullest extent permitted by law, SleekCore shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of our products or services. This includes, but is not limited to, loss of profits, data, or other intangible losses, even if we have been advised of the possibility of such damages.
SleekCore reserves the right to update or modify these Terms of Service at any time without prior notice. Changes will be effective immediately upon posting to our website. Your continued use of our website and services following any changes constitutes your acceptance of the revised terms. We encourage you to review these terms periodically to stay informed of any updates.
At SleekCore, we are committed to protecting your personal information. This policy outlines how we collect, use, and safeguard your data.
We collect the following personal information to process your orders and provide optimal service:
Your personal information is used exclusively for the following purposes:
All payment transactions are processed through secure, industry-standard payment providers. SleekCore does not store your complete payment card information on our servers. We utilize encrypted connections and comply with PCI DSS standards to ensure your financial data remains protected.
Our website uses cookies and similar tracking technologies to enhance your browsing experience. These tools help us:
You can manage cookie preferences through your browser settings.
As a valued customer, you have the right to:
To exercise these rights, please contact our customer support team.
SleekCore reserves the right to update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any significant changes via email or through a prominent notice on our website. Your continued use of our services after such modifications constitutes acceptance of the updated policy.
Have questions about our privacy practices? Our team is here to help.
